Questions and answers

We accept returns within a specified window if items are unused and in original packaging. Please contact support to initiate the process and receive instructions on how to send the item back for a refund or exchange.

Shipping times vary based on your location and the shipping method selected at checkout. You will receive an estimated delivery date via email once your order is confirmed, and tracking updates will be sent as it moves.

If your order has not yet been processed, you may be able to cancel it. Contact our customer service team immediately with your order number, and they will do their best to assist you before shipment.

Yes, we provide complimentary gift wrapping with a handwritten card option at checkout. Simply select the gift wrap option and include a note, and we will prepare your order beautifully for the recipient to enjoy.

Each product page includes specific care instructions tailored to the materials used. Generally, we recommend storing items in their provided pouches and cleaning them gently with a soft cloth to maintain their quality and appearance over time.