Post-Stay Support
Real island-based support handles minor issues fast—no offshore call centers, no waiting.
If the AC hums oddly on a 92-degree afternoon or a shutter snaps in the wind, you don’t need to email three departments. Our Miami-based team routes requests to our Key West-based technicians or trusted local handymen who can arrive same-day. We’ve handled everything from seawall leaks to guest ID mix-ups—with no escalations needed.
Before filing a report, check your booking page—hosts often pre-list known quirks, like which fuse box controls the porch light or which neighbor complains about early noise. When issues arise, our team mediates: verifying photos, coordinating repairs, and adjusting nightly rates if needed. This keeps trust intact for future bookings.
We follow up 48 hours after resolution to ensure satisfaction. One guest noted their welcome note included tide charts and a local key lime pie recipe—a gesture that softened the stress of a broken water heater. Our team sees how small fixes make big impressions on island stays.
