Post-Job Reviews Only
Reviews appear only after you complete payment—no scraped stars or anonymous opinions.
We never pull reviews from Google, Angi, or Yelp because those sources allow anyone—clients, competitors, or even bots—to post without confirming they actually hired or worked for the business. On BostonPlumbers.com, a review is triggered only after you approve payment and mark the job complete. This ensures feedback comes from people who showed up, had access to your home, and saw the full scope of work firsthand.
The system also asks you to rate the plumber on specific criteria—punctuality, clean-up, communication—not just a star. These metrics help others comparing timelines, tools, or how a crew handled old pipe types. Since you review *after* payment, plumbers can’t influence your rating by doing extra work on the spot or offering discounts for positive feedback.
We also restrict review edits or deletions after submission to prevent pressure tactics—no more, “Please change your one-star review or we’ll deny your next lead.” Once posted, a review becomes a permanent record of that interaction, tagged by job type and neighborhood, so it stays useful for years. This builds a feedback loop that rewards consistent quality, especially for crews handling repeat jobs in dense historic districts.
